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I did not receive the invitation email – what should I do?

Steps to take if your invitation or login code email is missing.

If you did not receive your Infine Connect invitation email or one-time login code, first check your spam, junk and filtered email folders.

The email is sent from Infine, but it may sometimes be delayed, blocked or quarantined by your organisation’s email security settings.

If you still cannot find the email

Please try the following:

  1. Ask your internal IT team to check whether the email has been blocked or quarantined.

  2. Contact Infine support. When filling in the form, please use the same email address you are trying to use for Infine Connect.