I cannot log in to Infine Connect

If you cannot log in to Infine Connect, first check that you are using the same email address that was invited to the service.

Infine Connect access is personal. Do not use another person’s login link, one-time code, password or account access.

Try these steps first

1. Check that you are using the correct email address.
2. Check your inbox, spam and junk folders for the login email or one-time code.
3. Make sure the login link or code has not expired.
4. Request a new login link or one-time code, if available.
5. Open the link in a supported browser.
6. Try again in a private or incognito browser window.
7. If possible, try another browser or device.

If you were not invited

If someone else in your organisation needs access, they should be invited separately. Each user should use their own individual account and email address.

If you do not know who can invite you, contact Infine Support.

If the issue continues

Please contact Infine Support and include:

• your name
• your company name
• the email address you are trying to use
• what happens when you try to log in
• a screenshot of any error message, if available
• the browser and device you are using

Please do not share one-time codes or passwords with other people.